Key Responsibilities:

• Manage front desk operations, greet residents and visitors, and serve as the first point of contact for the property
• Accept and process rent payments in accordance with company procedures
• Receive tenant inquiries and complaints, document concerns, and forward them to the appropriate departments for resolution
• Answer and direct phone calls in a professional and timely manner
• Perform general administrative duties including copying, filing, data entry, scheduling, follow-ups, and documentation management
• Maintain accurate tenant records and ensure compliance with internal procedures

Qualifications:

• Prior experience in property management or administrative support required
• Proficiency in Yardi or other property management software
• Strong Excel skills (spreadsheets, data tracking, reporting)
• Excellent data entry and organizational skills
• Strong tenant relations and customer service abilities
• Fluent in Spanish