Our client, a real estate firm, is seeking an IT Help Desk Support/Admin to provide Tier 1 technical support and administrative assistance for the IT department.

Key Responsibilities:

• Provide remote and on-site Tier 1 technical support, resolving end-user issues and escalating as needed.
• Assist with Microsoft 365 support and training, helping users navigate SharePoint, OneDrive, and Teams.
• Document troubleshooting steps and contribute to a knowledge base for common IT issues.
• Support IT department operations, including vendor coordination, asset inventory, and invoice processing.
• Manage general administrative tasks, such as scheduling, call routing, and office supply management.

Qualifications:

• 1+ year of IT support experience (service desk or technical role preferred).
• Strong knowledge of Windows OS and Microsoft 365 applications.
• White Glove service experience preferred
• 4x a week in office (Manhattan)